Digital strategy, drupal development, mobile app publishing for professional organisations | NDP

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Chartered Institute of Taxation

Online service delivery to members, and digital magazine publication for the professional body for taxation.


We’ve been working with the CIOT on a number of strands of their digital services since 2014. They had developed a new strategy for digital aimed at making access to CIOT information easier and improving services for members. This included online publication of their Tax Adviser Magazine.

Sector : Business, finance
Services provided : Digital strategy, analytics, website project, mobile content publishing, user research


Tax Adviser Magazine, a monthly publication, was well-liked in print format - but the online version had limited readership.

Starting with user research, we attended branch meetings to understand how members wanted to receive content. The consensus was that they were looking for an online experience that could beat offline reading.

Mobile apps and site speed

Research led to the development of basic iOS and Android apps by a 3rd party supplier. These were well-received and showed the demand for mobile content.

At the same time, we moved their existing site onto Drupal-optimised hosting to improve performance and management of publishing.

Site rebuild

With an improved strategy around digital publishing and the early successes we'd achieved, CIOT then asked us to design and build a new main website - one which could plug into the mobile publishing platform to provide an end-to-end content delivery system.

Ongoing projects

As with many clients, successful delivery of key digital infrastructure unpacks further digital projects. We continue to work with CIOT on digital strategy, project delivery and life-cycle support.

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