Careers

Client Account Manager

About the role

This is a fantastic opportunity for a mid-level Client Account Manager to work within a leading London-based digital agency. We are looking for someone who wants to progress their career in a client focused digital strategy role. You will have a client account management focus while using your knowledge to help shape and deliver on a wide variety of client’s digital strategies.

You should have a genuine interest in the digital marketplace and a keenness to learn and where, over time, you will be able to lead client work in the formulation and execution of their digital plans. You will, in an ideal world, have some experience in working with CMS platforms and open source software.

In this role you will lead the management of a number of our key accounts and ensure that we consistently deliver excellence across all activities, while working with and supporting the agency’s lead digital strategist.

You will be expected to have to have exceptional attention to detail and a genuine passion for digital media. You should come with an attitude to learn and work as part of a team with a consultative and solution driven approach coupled with account management skills. You should be confident working in a team environment and taking guidance as necessary, while being able to work autonomously. You should be able to put solutions and recommendations to clients while showing good storytelling and client leadership skills.

This is a client facing role designed to support the needs and demands of NDP’s clients. You will come either from a digital agency or be client side within a digital team, you will have an account management or project management background with strong technical knowledge and experience in digital delivery.

NDP offers a great opportunity for growth and to expand your skills. We are a growing agency and as a result you will be able to get involved in activities across the agency - someone who wants to join us on our journey and take full advantage of opportunities that this may present to you.

Responsibilities

  • The ownership and management of assigned clients.

  • Client budget (target) ownership, winning and delivering repeat client business.

  • Management of the agency’s client relationships including organising where required the agency’s resource and responses to client requirements.

  • Operationalise the clients requirements within NDP ie, scope and define digital concepts around technology, design, user experience and analytics.

  • Ownership of account planning and reporting including results and forecasting.

  • Holistic responsibility to the client for NDP activities - including production, support and commercial.

  • Work proactively within the NDP team to help create and execute on digital strategies across technology, creativity, experiences, measurement and analytics in the digital landscape for our clients.

  • Work closely alongside the client ‘lead’ digital strategist.

  • Project Management delivery on some smaller pieces of work as and when needed.

  • Account plans (with the client digital strategist).

  • Act as the NDP partner to our clients.

The accounts you work with and the amount of time you spend on specific clients will naturally change and evolve over time. You will be expected to be proactive in making judgements of where your time is best spent for the benefit of the business and the client. You will base this on your working knowledge of the clients, the priorities at any time of the business and working with the NDP Digital Strategist.

Skills Required

  • Exceptional client communications and organisation skills are needed at all times to excel in this role

  • Ability to set your own priorities and focus efforts where needed at any time.

  • Ability to take a brief and instruct the agency in requirements (manage delivery where required on some smaller pieces of work).

  • A level of technical knowledge and capability across the delivery of end to end digital projects - either from an agency perspective or from a client side perspective

  • Ability to create, track and maintaining account strategy and plan cooperatively both with the client and within the agency.

  • Good commercial understanding - scoping, pricing, planning and pitching.

  • Ability to take ownership of client account opportunities. Manage account selling process including creating proposals and responses  

  • Time management: Ensuring your time is spent where is it best spent for the business and the clients.

 

What's in  it for you

  • The opportunity to grow a premier digital agency based in the heart of London, and supported by a network of highly skilled developers in Europe.

  • Salary is competitive, based on experience, and comes with a performance-linked bonus and business share options (after an initial period of time).

  • Perks include top-quality equipment and office environment, regular company socials, subscription to Perkbox and gym membership.