Support | NDP

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Are you looking for an agency to
provide maintenance on your existing
Drupal website?

We specialise in providing hands-on and proactive
support to all Drupal sites.

Get in touch with us today

Give us a call on 020 3905 7400 or fill in the details below and we will be in touch shortly to find out how we can help you.

Help and Support

Welcome to our support centre.

EMERGENCY SUPPORT

From a 'site down', to anything that's really urgent - however small...

During office hours (9am-6pm Monday to Friday), call us on 020 3905 7400 or email supportatndp-studio.com with the subject 'emergency'. Out of office hours, use our contact form. This is monitored by a number of staff and will ensure we respond as quickly as we can.

GENERAL SUPPORT

Help and support - report issues with your site, request changes to look and feel, ask for new sections to be added, a quote for new functionality, help with using the content management system, book a training session, and anything else you might need.

During office hours (9am-6pm Monday to Friday), call us on 020 3905 7400 or email supportatndp-studio.com. Out of office hours, email supportatndp-studio.com

SUPPORT PACKS

As well as customised support services, we provide a range of standard support packs. All are available on both a 'pay as you go' or monthly retainer basis.

SECURITY

Rest assured that your site and users are protected from security compromises.

  • Drupal security updates
  • Security review

HOUSEKEEPING

Basic maintenance of your site and the services it depends on.

  • Backup management
  • Webmaster tools, 404s & sitemap.xml
  • Error logs
  • Site speed report
  • Third-party services (SSL, domains, fonts, video, mail apps etc.)

ANALYTICS

Turn site statistics into easily actionable improvements.

  • User journey and conversion tracking
  • Trend reports and recommendations

SUPPORT TICKET PACK

Ongoing improvement on your site and delivery against support tickets.

  • Prepaid support services
  • Prioritised ticket resolution
  • Emergency office hours phone access

OFF-PEAK

Reduce the cost of support by using our studio downtime.

  • Prepaid discount support services

To discuss what services you need, call our Support Manager on 020 3905 7400.

LIFE-CYCLE SUPPORT

Ensure your site continues to evolve and meet your needs across its entire life-cycle.

STRATEGIC DIRECTION

Our consultants are available to attend your internal strategy meetings. We bring our expertise and experience - from your sector and from outside your sector - to ensure your digital strategy makes the most of the rapidly-evolving opportunities that digital channels provide.

SITE ROADMAP

Periodically (we recommend every 3-6 months) we invite you in for a workshop to look at the broader picture around your website and digital strategy. In the session, we build a roadmap of potential site improvements that help you keep abreast of changes inside your organisation and in the world you operate in. 

To talk about how we can help, or to invite a consultant in call 020 3905 7400.

Contact Us

Send us a project outline or brief, and we'll contact you.

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